FAQ

LEAD TIME
Most pieces are made to order so please allow 1-3 weeks for fabrication time. If an item is in stock the quantity available will be displayed in the product listing. If you are concerned about the lead-time on an item that isn’t in stock please email me and I can provide an accurate lead-time to you. All items are crafted by hand and because of this there may be slight variations between pieces. This aspect should be embraced as part of buying handcrafted jewelry; it’s what gives individual pieces character and uniqueness.

SHIPPING
DOMESTIC
All domestic parcels ship via USPS Priority Mail for a flat rate of $6. For each additional product per package shipping is an additional $1. Delivery confirmation is included with priority mail shipping. Danielle Hornyak jewelry will not be held responsible for lost, stolen, or damaged parcels.
INTERNATIONAL
All International parcels ship via USPS First Class International for $12. Transit time is usually two weeks (after fabrication time) but can be up to 3 – 4 weeks if a parcel is held in customs. International buyers are responsible for paying their own duty fees. All items are shipped as "merchandise". Delivery confirmation and insurance are not available for international shipments. Danielle Hornyak jewelry is not responsible for any import tax, custom fees, or taxes upon arrival.

TAX
California residents are subject to sales tax.

CARE
Jewelry should be kept in a dry airtight container when not being worn. Humid environments (including restrooms) can speed up the tarnishing process. It is best to take pieces off while showering or swimming so they don’t tarnish. Put your jewelry pieces on after applying lotions and sprays.

Brass / Bronze / Copper
These metals will naturally patina over time. If you prefer to keep the metal with its original shiny surface it is best to store the piece in a dry airtight container when not being worn. You can also use a sunshine polishing cloth to polish the pieces back to their original shiny state. These metals are coated in a protective layer of wax to protect from tarnish, sensitivity and discoloring of the skin. Please note that the coating will eventually wear away with continued wear.

Sterling Silver
When worn frequently silver jewelry usually remains in its bright untarnished state. If left unworn and exposed to the climate it can tarnish. You can use a sunshine polishing cloth to remove tarnish and return the piece to its shiny state.

Oxidized
Some pieces are oxidized to darken the metal. Wear the piece as normal, if you prefer less oxidization you can remove this by using a polishing cloth. Be aware if you use a polishing cloth or a cleanser it will remove the dark oxidation and return it to its natural color. Oxidation will wear away naturally and become lighter over time with continued wear.

14k Gold Fill
14k gold fill is made up of a solid 14k gold outer layer that is then filled with other metal alloys. Unlike gold plated items gold fill will not flake off. You can treat these items as you would a piece of gold jewelry. Polish by hand with a clean soft cloth.

REPAIRS
Jewelry should last you many years of wear however metal jewelry is not indestructible and sometimes things need repaired. If this is the case please send me an email explaining what occurred and we can discuss your options. Repair fees may apply. Danielle Hornyak jewelry is not responsible for shipping charges on repair items.

RETURNS/EXCHANGES
It is a priority that you are happy with your purchase and I feel confidant that you will be. However if for some reason you are not you can exchange your item within 10 days of receipt. No returns. Please contact Danielle Hornyak jewelry prior to returning your item for an exchange. Customer is responsible for return shipment costs and tracking/confirmation is suggested. Custom pieces are final sale and not eligible for exchange.

PRIVACY POLICY
Any private information shared will be used only for the purpose of processing orders and will be kept confidential. Your information will never be sold or shared.